CachedlyContact us
To help us solve the problem faster, please include:
- What you were doing and what happened (a screenshot helps)
- Your device model and OS version (for example, iPhone 15, iOS 18)
- The app version (Profile → Settings, at the bottom)
- How you sign in: Apple or Google
Please do not send passwords or other secrets by email. We never need them.
Frequently asked questions
How do I sign in?
Cachedly uses Sign in with Apple (iOS) and Continue with Google. There are no separate email-and-password accounts. If you are new, an account is created automatically the first time you sign in.
Sign-in is not working
- Check your internet connection and update to the latest version of the app.
- Close the app completely and open it again, then try again.
- Use the same sign-in method you used the first time. An Apple account and a Google account are separate sign-ins.
- If it still fails, email us the details listed above.
How do I delete my account and data?
Open the app and go to Profile → Settings → Delete Account. Your library, lists, analysis history and related records are permanently deleted. For details, see the Privacy Policy. If you cannot get into the app, email [email protected] from the address on your account and we will help.
What are AI credits?
Analysing a link, text or screenshot and using "Ask Cachedly" use AI credits. Free users get a daily amount. You can earn an extra credit by watching a rewarded ad. If a credit does not arrive after an ad, close and reopen the app, then contact us with the time it happened.
Why were no titles found in my analysis?
- Only public posts can be analysed. Private accounts and content that needs sign-in cannot be opened.
- If the post does not clearly show or name a movie or series, nothing may be detected. Try adding the text or a clearer screenshot.
- If an analysis fails, the credit used for it is returned.
I left the app while an analysis was running
The analysis keeps running on our server. When it finishes you will get a notification (if notifications are enabled). Tap it to open the result. If you do not see it, reopen the app and check your analysis history.
I am not getting notifications
Check that notifications are allowed for Cachedly in your device settings, and that the app is up to date. On Android, also check that battery optimisation is not stopping the app.
Can I rename or delete a list?
Yes. Open the list from My Lists and use the rename option on the list screen.
Where does the movie and TV information come from?
Movie and TV metadata and images are provided by TMDB. This product uses the TMDB API but is not endorsed or certified by TMDB. Cachedly is not affiliated with any streaming service or studio.
How do I report a problem with content?
Use the report option in the app, or email us with a description and a screenshot.
Privacy Policy · Terms of Use · KVKK Notice · [email protected]